Policies : Candlekitmaking.com

Policies

ORDERING INFORMATION

All orders are processed in the order that they are received. Please remember that candles, embeds and molds are hand made by us and may take 7 to 10 business days to process so they are perfected for you. After your order is shipped, arrival time will vary. UPS shipping time varies between 1-5 business days depending on destination.

Refused or Undeliverable Orders: You the customer will be responsible for the original shipping charge, as well as the return shipping charge on packages that are refused or undeliverable.

All changes, additions or cancellations to orders must be phoned in. Do not email changes or cancellations because we cannot guarantee that we will receive the email. Any changes to an order already packaged will be assessed a $5 handling fee. Any cancellation of an order that has already been shipped will be charged a 20% restocking fee and shipping charges will not be refunded.

Return policy:

We do not accept returns on products without prior approval. Please email for a return authorization. Unless products were shipped on our error, we cannot accept returns on fragrances, bath and body products, waxes, gels, fragrance beads or liquid dyes due to the nature of the products. We also cannot accept returns on candles and embeds due to the fact that they are custom made for each order.

If you are unsatisfied with any of our products or if there are any discrepancies in your order please notify us immediately by email.
All items must be returned within 15 days of purchase. Products that are returned must be in original packaging and unused. We will not issue a refund on products that have been used or partially used.

Unless our error, a 20% restocking fee will apply to all returns to cover any re-packaging costs, credit card fees and labor incurred. In store credit will be issued, unless the shipment was our error. Unless there was an error on our part you are responsible for the shipping on the returned items.

Back Order Information:

If an order is placed for a product that is out of stock, we will ship the rest of your order and when the back order items become available we will ship them to you at no cost to you.

Liability Disclaimer:

All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We sell sample sizes of products so you can test the products to see if they are suitable for your use. We assume no liability for damage and/or injury resulting from the use of products supplied by our company. Under no circumstance will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test products, we cannot make any guarantee that these products will agree with everyone. Should you not have the same opinion of a scent throw please keep in mind that we cannot test in each and every wax. Instructions or tips we offer are from our own personal experiences or from our testers. All of our products are used in our own candle line and have only been tested with our own products. We cannot guarantee that these will work in your circumstances. As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns. All prices and policies are subject to change without notice.

All of our products are Made in the USA.

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